Policies

LIVE ARRIVAL GUARANTEE:

PAYMENTS/REFUNDS:

DOA:

RETURN:

FREE SHIPPING:

QUARANTINE:

ACCLIMATION:

AVAILABILITY:

Because there are many factors that can affect the availability of the livestock we offer, not all species are available at all times. New shipments arrive at our facilities weekly, and every day new specimens that have successfully passed our thorough rigorous health check procedures, become available. 

SUBSTITUTIONS:
It's our policy never to automatically substitute a size or species if what you requested is unavailable. We work closely with our customers and aquatic suppliers to ensure you receive exactly what you order. If your selection is out of stock, feel free to discuss alternates with one of our aquatic service specialists.